Refund policy

Last updated: October 21, 2026

Because our products are food, we can’t accept returns. Once a box leaves our hands we can’t resell it, for everyone’s safety.

Damaged, wrong, or missing items
If your order arrives damaged, incorrect, or missing items, email us at info@burnoutsnacks.com within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement at no extra cost. 

Lost packages
If tracking shows your order as lost, or it hasn’t arrived 10 days after shipping, contact us and we’ll work with the carrier. If it’s confirmed lost, we’ll replace it. 

Wrong address
Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrect address entered at checkout, but contact us and we’ll do our best to help.

Cancellations
Need to cancel? Email us as soon as possible. We can cancel any order that hasn’t shipped yet for a full refund. Once it ships, it can’t be cancelled.

Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it.

Questions? Email info@burnoutsnacks.com.